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FAQs

Q: What is the OHANA Program?
A: The Pflueger family wants you to be a member of our Ohana so we have priced ALL our new and pre-owned vehicles as low as we can possibly go. This no-hassle OHANA pricing takes the worry out of thinking you paid too much. Click here to learn more.

Q: What does it mean when a car is "Certified?"
A: We are not just there when you take ownership of your Honda Certified Pre-owned car, we stay with you over the long haul. Each Certified vehicle comes with a Power Systems and Components warranty up to 7 years or 100,000 miles from the date the vehicle was first registered under the Honda New Cars Limited Warranty. This is an extension of up to four years of the original new car coverage. In addition, there is coverage of up to 12 months or 12000 miles on Non-Powertrain Systems and Components. There is no deductible AND the warranty is transferable.

Q: What is "Honda Care?"
A: Honda Care is additional Certified Coverage that picks up where the standard warranty leaves off with such valuable benefits as Roadside Assistance and Rental Car Reimbursement plus much more.

Q: How are EPA ratings generated?
A: EPA ratings are a good tool for comparison of cars within a given size class (e.g., compact, mid-size, etc.). They are based on tests conducted by the Environmental Protection Agency (EPA) with a professional driver in controlled laboratory conditions.

Q: Why the difference between EPA ratings and real-world fuel economy?
A: Real-world results will vary depending on a number of factors, including driving conditions, weather, temperature, etc. This is true for all vehicles, not just hybrids. In addition, the EPA cycle is run without air conditioning. A/C load is relatively constant for a vehicle of a given size (interior volume), so the impact on smaller displacement engines is more significant. This is true for any high-fuel economy (FE) vehicle, not just hybrids. The discrepancy between EPA estimates and real-world fuel economy reflects the fact that a given percentage (e.g., 10%) of a higher fuel economy estimate (45 mpg) is greater than the same percentage of a lower estimate (25 mpg). Couple this with the fact that hybrid buyers are more attuned to fuel economy issues and you can see why questions can arise. It is important to note that the vast majority (more than 90%) of Honda's hybrid customers are very satisfied with their results. (Most Civic Hybrid customers are getting in excess of 40 mpg.)

Q: What can drivers do to improve their fuel economy?
A: Here's what your customers can do to maximize their actual fuel economy:

  • Use light braking when possible (and safe) for best use of the vehicle's regenerative braking system (minimize use of conventional brakes)
  • Use regular acceleration (not light or strong)