Pflueger Honda

"Thank you for giving a good name to customer service"

I am just writing to express my appreciation for Stan Lum's and Honda's services. Stan was particularly helpful in assisting me with options and documentation to continue my lease of a 2009 Honda Civic while relocating from Hawaii to California. I greatly appreciated his help, promptness, and continued assistance during the process. I have been very happy with Honda's services to date and look forward to a continued relationship with Honda. Thank you for giving a good name to customer service. Aloha and Mahalo!

Mr. JM (sent via email),October, 2011

"Stan is a consummate professional..."

Stan is a consummate professional, who not only knows his business extremely well, but is also warm and welcoming. He made us feel that Pflueger Honda truly appreciates their customers and wants to retain their business...We are pleased with our lease agreement, love the Accord, and fully appreciate having Stan's assistance for our leasing needs. We will recommend Pflueger and Stan Lum to anyone we know in the market for purchasing or leasing a car. (Excerpts from original letter sent on 8/21/11)

Tom & Trudi Cannon, August, 2011

"...true professional"

Dear Mr. Lum,
Thank you for your assistance in getting my wife a new Honda. You are knowledgeable, kind, and a true professional.

Kenneth Silva,Honolulu Fire Department April, 2011

"Extremely Satisfied Pflueger Honda Customer!"

Mr. Pflueger, I am not normally given to writing letters...but I feel compelled as my recent experience at your dealership warrants an original letter...Your sales consultant, George Benavente was thoughtful, thorough, and timely...I could not have asked for a better person...who represented your dealership with the highest level of integrity and professionalism...I also met with Doug Oda, your Finance Manager...at the end, it was time well spent and true to your slogan, George and Doug did indeed make me feel like family...thank you and your total organization for the honesty, competence, and thoroughness exhibited thus far, and I expect my Honda ownership experience to reflect the same. (Excerpts from original letter sent on April 7, 2011)

Shaun St. Vincent,April, 2011

"...Gordon truly understands importance of customer satisfaction..."

I had been shopping around at other dealerships and was very disappointed in the way they treated a potential new customer. Then I came to Pflueger Honda and met with Gordon Santucci. He treated me with exceptional professionalism, answered all my questions and came up with terms that made me extremely satisfied. I feel Gordon truly understands the importance of customer satisfaction and I wouldn't hesitate to recommend other to see him. Thank you also to Nolan Hee and Darren Porlas for making this such a great experience.

Mitchell V.,Honolulu, HI. December, 2010

"...just can't say thank you enough!"

Ed & Issac, thank you so much for everything you have done for me! I greatly appreciate all of your assistance, especially in helping to process the paperwork! I enjoyed my experience with Pflueger Honda, and I am absolutely loving my new car!...thank you again =)

Daverney M.,July 31, 2010

"Gordon Santucci...made the experience easy..."

My wife and I wanted you to know we were very pleased with our purchase of a CR-V from Gordon Santucci. Gordon was personable and direct and did not hesitate to answer whatever questions we had. He honored the numbers we discussed before coming in and we left your dealership feeling satisfied that we got fair and honest treatment...

Carl V. & Robin W.,July 20, 2010

"...Lee Ann has always provided exceptional service..."

First of all, thank you for bringing in excellent and trouble free Honda...cars to our state. I have purchased 3 cars from your dealership in the past, and continue to receive outstanding care from your service department...Lee Ann has always provided an exceptional service to my car care needs. I have always been impressed with her skills to interact with the customers, who at times, were less than polite to her. She is always accommodating, pleasant and very personable, and because of employee(s) like her, I will continue to return to your dealership to purchase and service my car. Sincerely,

Rebecca Ah-Tye,July 7, 2010

"RON CASSIDY always provides EXCELLENT service"

 RON CASSIDY always provides EXCELLENT service. He takes time to explain the problems found and what's require for the repair. He promptly returns calls when I require more information. He's a great asset for Pflueger Honda.

Gilbert Cummins,July 16, 2010

"...Stan & Darren is a valuable asset to your organization"

I want to take this opportunity to thank you and your team members who did a great job when I bought my Civic Hybrid on July 13, 2010. Stanley Lum and Darren Porlas are organized, efficient, and extremely competent. They both truly understand the customer needs and wants. I am so impressed the way the seal the sales with a Win Win attitude..."I may not have the answer, but I'll find it...I may not have the time, but I'll make it"-this is what I learned from them. Both Stan & Darren is a valuable asset to your organization...please accept my sincerest gratitude for the superior job you are doing in your Customer service department...I highly recommend your company to my staff and team for their future new car purchases.

Ravi Shivaraman,July 13, 2010

"...what a great team you have..."

Just wanted to take this opportunity to tell you what a great team you have. Leeann, Jimmy, Eric and Darren provided excellent service during our recent visit. Even the gentleman that escorted us upstairs was very nice., but unfortunately I didn't get his name. We will continue to recommend Pflueger Honda to all our friends and relatives with great confidence.
Thank you again,

Laurie N. ,July 11, 2010

"My first experience...has made me a life long customer."

My first experience at Pflueger Honda has made me a life long customer. This is all thanks to Gordon Santucci and Angela Malone. Also, I won't forget Nolan Hee. In a business like yours, I find it rare to come across one superior, honest, truly kind-hearted person who cares first about another ones needs and feelings before they care about what you are spending. I had the pleasure that person when I met Gordon and then to my surprise you had two more employees, Angela and Nolan, like this. Having these three people involved in the purchase of my new car turned what has been a horrible, terrifying experience in the past, into a most enjoyable one. I was so happy to sign those papers without hesitation and I was having so much fun, I didn't want to leave (even though it was after 10pm). Gordon and Angela absolutely worked way harder than anyone else would have to help me out of my unsafe car and to still be within a budget I could handle. I could go o forever and not be able to say enough great things. Your company should be honored to have Gordon, Angela and Nolan providing your customer service, I am honored to have met them.
My husbands next truck will be a Honda (from Gordon), my daughters first car will be a Honda (from Gordon) and as for me, well my Fit, as Honda history goes, should last a very long time. Thank you all for everything you did for me.

Donna M. ,May 21, 2010

"...the best car dealership encounter I've ever had."

As a first time customer at Pflueger Honda, I wanted to let you know that my experience yesterday for signing on a new lease was by far the best car dealership encounter I've ever had. Your sales associate, Kalai Mukawa, was outstanding in every way....I will definitely keep Pflueger Honda in mind and let others know as well about my wonderful experience.

Karyle Saiki ,May 4, 2010

"Lee Ann Shishido"

They had really awesome customer service.  It was very smooth.

Kristin Horak

"I REALLY appreciate the new lounge...!"

...it was my pleasure to introduce my daughter to Leanne Shishido who has taken such good care of me and our 1998 Honda CRV for the past 12 years! We added a second CRV for my daughter, and I am confident that she is in good hands with Leanne!

PS-I REALLY appreciate the new lounge which makes bring(ing) in our car such a pleasure!
With aloha,

J.Chu ,February 5, 2010

"Ron Cassidy"

My service representative Ron went above and beyond with us.  We had a difficult problem.  He put in the extra time and effort to get the problem solved.

Colin Matsuzaki

"Lee Ann Shishido"

" I got exactly what was expected in terms of cost and time.  the overall service experience was excellent."

Gerry Vincent

"K.C MIYASHIRO"

They always have excellent service.  They give me the best deals and always notify me about discounts.  They look out for me and hem me out. Casey is the best.

Debbie Hanki

"K.C Miyashiro"

They were very efficient courteous and helpful. 

Charmaine Ishikawa

"They provided Excellent Service Each and every time."

"Pflueger Honda has provides excellent Services  from the very start of purchasing my Van through servicing!  They provided excellent service each and every time!  This why I will always go back to Pflueger Honda if i need to buy another car.  Thank you!!

Josephine K Ching,Honolulu, HI

"Ron Cassidy is a true Honda Service Professional."

"Ron Cassidy is a true Honda Service Professional.  He has taken care of all my service needs for the past 10 years.  I would not think of ever going elsewhere.  Ron Cassidey is to Service as Jim Willush is to Sales.  An unbeatable team at Pflueger Honda.

Clark Halloran,Honolulu, HI

"Excellent Customer Service"

Stan Lum has excellent customer service skills.  He is easy to deal with, offers good suggestions, and remains humble.

Andrew Yun,Honolulu, HI

" The paperwork phase was fast and efficient."

The finance manager Darrin went above and beyond to get me into this vehicle.  Darrin never gave up until he found a finance option that worked for me. 

The paperwork phase was fast and efficient.

Benjamin Mainwaring,Honolulu, HI

" Thank you for caring"

You are a very special person!  I can't thank you enough for all the help with the worrisome details of a new car.  I am in your debt.  Thank you for cariing!

Janet Hangai,Honolulu, HI